Welcome our esteemed customer
We are continually striving to offer the best possible service to all those who we serve, and we welcome all kind of feedback from you to tell us how we are doing.
Your views are important to us. Express your opinion here
We hope you will be pleased with the service you receive from us and encourage you to tell us so. Your views are important to us. Express your opinion here. Feedback about what we have done well helps us to understand how we have met your needs and can continue to do so.
However if you are not satisfied with the service you have received from us or are unhappy with the conduct of any of our staff, you can make a complaint. Registering your dissatisfaction helps us see where and why we have failed to meet the high standards of service you expect from us. It allows us to learn from our failings and improve the service we provide to the people of Kenya.
You can make a complaint about:
The service delivery of Commission for University Education - for example, you are dissatisfied with the level of service you have received from an officer or member of staff in the areas of Recognition and Equation of Qualifications, Finance, Accreditation & Quality Assurance, and Customer care.
The inappropriate conduct of an officer or member of CUE staff - for example, you believe that an officer has behaved inappropriately or unfairly to you.
Avenues for channeling your complaint or compliment
You can make a complaint in any of the following ways:
By phone: (+254 20) 7205000
In writing to:
Commission for University Education
Redhill Rd., off Limuru Road
P.O Box 54999-00200
Nairobi - Kenya.
If your complaint relates to local corrupt practices, you can also contact The Ethics and Anti-Corruption Commission in person, by phone or by email. If you chose to make a complaint, you need to provide us with as much information as possible, including:
- Your name, address and contact details
- What happened and when
- Who was involved and what was done
Once you have made your complaint, we will acknowledge and get you back to you in accordance with our service charter.